Selling on Plukio

Opening a shop, products, orders, fees and taxes.

• Editing in bulk and exporting a CSV Publish, archive, reprice or restock many products at once, and download your catalog as a spreadsheet.
• Can I cancel an order? There's no Cancel button for a paid order: refund it in full instead.
• Closing, reopening or deleting your shop Close a shop that has opened and reopen it any time, or delete a shop that never opened.
• Connecting Stripe Buyers pay you through your own Stripe account. Here's how to connect it, what Stripe asks for, and what to do if Stripe pauses payments.
• Creating a product Start a draft with a title, price and kind, then add photos, details, variants and shipping before you publish.
• Your dashboard and stats What the numbers on your seller dashboard mean, including what counts as a visit.
• Selling digital products Attach up to 4 files of up to 200 MB each, choose what buyers may do with them, and buyers download them as soon as they pay.
• Disputes and chargebacks When a buyer's bank disputes a payment, you answer it in your Stripe dashboard before the deadline.
• Your fee statement A printable statement of every fee Plukio charged you for a month, quarter or year, with a CSV copy.
• Fees for selling on Plukio What Plukio charges on each sale, what the Paid plan changes, and the fees Stripe bills you itself.
• Free vs Paid: choosing a plan Both plans give you unlimited listings. Free has no monthly cost and a 6% fee per sale; Paid costs a flat price and drops the fee to 1%.
• Getting paid Buyers pay your own Stripe account, and Stripe pays out to your bank. Plukio never holds your money.
• Going away: pausing your shop Pause your shop while you're away. Your page and messages stay open, and resuming brings everything back.
• Messages with buyers Where buyers' messages land, how to reply, how to write to a buyer about an order, and how to block someone.
• Opening a shop on Plukio Name your shop, connect Stripe, add something to sell, and send it for review. Here's each step.
• Paying for the Paid plan Buy Paid time a month or more at a time, or turn on auto-renew. Here's how buying, stacking, grace and lapsing work.
• Product photos Add up to 8 JPEG, PNG or WebP photos, choose the cover, put them in order and describe each one.
• Refunding an order and putting stock back Refund some items, all of an order or an amount, put pieces back in stock, and get Plukio's fee back.
• Reviews of your products Who can review what you sell, what "Bought on Plukio" means, and what to do about a review that breaks the rules.
• Sales reports and CSV downloads Where to see what you've sold, and how to download your sales, refunds and fees as spreadsheets.
• Seller emails and notifications Which emails and app alerts we send about your shop, and which ones you can turn off.
• Shipping an order and adding tracking Find the address, ship the parcel, and mark the order shipped with or without a tracking number.
• Shipping profiles, destinations and rates Set flat shipping rates once in a profile, add rates for particular countries, and attach the profile to your physical products.
• Your shop's look: description, maker video and links What you can put on your shop page: a few words about your work, a YouTube video, and your social links.
• Your shop name and address Changing your shop name also moves your shop address, once every 30 days, and old links keep working.
• Shop review: what happens after you submit A person looks at every new shop before it opens. Here's what they check, how long it takes, and what to do if they ask for a change.
• Tax details and VAT numbers The legal name, address and tax numbers Plukio asks for, how EU VAT numbers are checked, and showing your number on receipts.
• Taxes on your sales Tax on your sales is yours to handle. The Taxes page gives you the figures your returns need.
• Variants: sizes, colors and other options Give one product up to 10 options, each with its own price, stock and SKU.
• What you can sell on Plukio Things you make yourself, physical or digital. Resold, dropshipped and AI-made goods aren't allowed, and neither is anything on the prohibited items list.
• Why can't I publish? And what "Ready", "Hidden" and "need attention" mean What stops a product from publishing, why a published product may not be live yet, and how to find products that need work.