Shipping an order and adding tracking

When someone buys from your shop, we email you "New order" and it appears on your Orders page under To ship. The oldest order is at the top, so you can always ship the top one first.

Orders that are only digital downloads never appear in To ship. The buyer gets the files as soon as they pay.

Ship one order

1. Go to Orders and pick the order.
2. Under Get the shipping address, press Reveal address. Press Copy address to copy it for your label.
3. Pack and send the parcel with the carrier you like. Plukio doesn't sell postage.
4. Paste the tracking number or tracking link into the box. It's optional.
5. Press Mark shipped.

The buyer gets an "On its way" email. If you pasted a link, the email shows it as a link. In To ship, the next oldest order opens by itself, so you can work down the list.

In the Plukio app

You can ship an order in the iPhone and Android apps too: open the order, press Reveal address, then Mark fulfilled. The app asks you to confirm first, because there's no way to undo it.

Ship lots of orders with Pirate Ship (US shops)

If your shop ships from the US, the Orders page has two more buttons:

1. Press Export for Pirate Ship to download every order in To ship as a CSV file, with its address.
2. Buy your labels in Pirate Ship.
3. Download Pirate Ship's "Export Tracking Data" file, then press Import tracking on the Orders page and upload it.
4. Press Preview, check the matched orders, then press Mark 3 shipped (the button counts the matched orders).

Each matched order is marked shipped and its buyer gets their tracking by email. Orders already shipped, or not from your shop, are skipped. This works on the web only.

Things to know

• You can't undo Mark shipped or change the tracking afterwards. If you made a mistake, send the buyer the right number in a message.
• You can't change the buyer's address. If the buyer asks you to send it somewhere else, agree it with them in messages.
• There's no packing slip to print. The buyer gets a receipt by email when they pay.
• Your orders stay open to you if your shop is away, closed or suspended. You can still ship and refund them from the Orders page.
• If you refunded part of an order before it shipped, the rest stays in To ship until you mark it shipped. See Refunding an order.