Emails from Plukio

Plukio doesn't send marketing email. We email you about your account, your messages, your orders and, if you run a shop, your shop.

Emails you can turn off

• Replies from makers. Turn off Tell me when a maker replies in your account settings. The same switch turns off the alerts on your phone. See Reply notifications.
• Your shop's emails, if you sell on Plukio, like new orders, new messages and the weekly summary: in your shop settings.
• A claimed shop's weekly summary: on your merchant dashboard.

The weekly summaries also have an unsubscribe link in the email itself. Unsubscribing turns off the matching switch in your settings, and turning the switch back on starts them again.

Emails that always go out

These are needed for your account, so there's no switch for them:

• Sign-in emails, with your link and code.
• Receipts and order updates.
• The email confirming your account was deleted.
• What we did about a message you reported, and a notice if your messaging is paused.
• Updates about a shop you submitted or claimed.

Emails aren't arriving

1. Look in your spam, junk or promotions folder.
2. Check that the switch for that email is on, if it has one.
3. If you're waiting for a sign-in email, see I can't sign in.

Still nothing? Email [email protected], and a person will help.