Reply notifications
When a maker replies, we tell you in two ways:
- On your phone: if you use the Plukio app with notifications on, an alert shows who wrote and the start of their message.
- By email: a "New message from" email, a few minutes later, if you still haven't read the reply on Plukio. If you read it in time, we don't send the email. Several messages close together come as one email.
The Reply on Plukio button in the email opens the conversation.
Note
A message with a safety warning is never quoted in an email, and its phone alert just says "New message". Read it on Plukio, where the warning is shown. See Message safety.
Turn reply notifications on or off
One switch, Tell me when a maker replies, controls both the email and the phone alert.
- On the web: go to Settings and use the switch under Messages.
- In the iPhone and Android apps: go to Settings. The switch is under Messages.
Each reply email also has a Turn these off in Settings link.
Not getting phone alerts?
- Check that the switch is on.
- Check that notifications for Plukio are allowed in your phone's settings. If they're off, the app says so in place of the switch.
- We don't send an alert or an email about a message you've already read, or once you've blocked the other side.
Not getting emails at all? See Emails from Plukio.
If you sell on Plukio
Your shop's message alerts have their own switches. See Seller notifications.
Last reviewed October 13, 2026