Emails about your order
Every order email goes to the address you gave at checkout, and each one has a button that opens your order page in any browser, signed in or not.
The emails, in order
| When | What's in it | |
|---|---|---|
| Your payment lands | Order confirmed | The pieces, your order reference, shipping, the total, and the date the maker plans to ship by, when something ships. |
| The day after it was due to ship, if it hasn't | Your order hasn't shipped yet | The date it was due, and a Get help with this order button. Once per order. |
| The maker marks it shipped | Your order from (the shop) shipped | The carrier and tracking number with a link to the carrier's page, or what the maker pasted, if they added any. |
| The maker changes the tracking after it shipped | New tracking for your order | The new carrier and tracking. One email for a quick run of changes. |
| The maker refunds you | Refund on its way | How much, the maker's note if they wrote one, and how long it takes to reach your card. One email per refund. |
| Two weeks after it ships | How was it? | One button that opens the review form for something you bought. |
If downloads are part of the order, the confirmation says they're ready on your order page.
When you ask for help with an order, you get a few more: a receipt, a note when you can ask Plukio to step in, and the decision. See Get help with an order.
The review request
You get at most one per order, and only if you have a Plukio account. It doesn't come when the order was refunded in full, when there's a card dispute on it, or when you've already reviewed everything in it.
To stop them, turn off Ask me to review what I bought in your account settings. The other order emails always go out: they're your receipts and updates.
An old link stopped working
The button in an order email works for a while, then expires. Open the order page from the link anyway and ask for a fresh one: it goes to the address on the order, never another.
No email arrived
Look in your spam or promotions folder first. Still nothing? See Emails from Plukio, or reply to any order email.
Last reviewed October 18, 2026