Avoiding scams and phishing

What Plukio never asks for

Plukio accounts don't have passwords at all, so a message or email asking for your Plukio password is always a scam. A message that asks for your details, or claims to come from Plukio, is a scam too: don't reply, and report it. See Blocking and reporting.

Names that speak for Plukio

When someone picks their name or a shop name on Plukio, a name that speaks for Plukio, like "Plukio Support", or a staff word like Support or Admin is refused, however it's spelled. If someone in your messages seems to be from Plukio, they aren't.

Sign-in emails

We send a sign-in email only when someone asks to sign in with your address. It's called "Your Plukio sign-in link" and has a link and a 6-digit code. Only type the code into the Plukio app or the sign-in page at plukio.com, and never give it to anyone. If you didn't ask for it, you can safely ignore it.

Message emails

Our "New message from" emails never make a link in someone's message clickable, and never quote a message we've marked with a warning. Open the conversation on Plukio to read it.

Pay only the way the item's page tells you

• Shops on their own websites: you pay on the shop's site, and the shop handles the order. See How buying works.
• Makers who sell on Plukio: pay only through Plukio checkout. A payment made any other way, like a bank transfer or a payment app, can't be refunded through Plukio. Never pay that way, even if a maker asks.

Real ways to reach Plukio

• [email protected]: orders, accounts and signing in.
• [email protected]: privacy, legal and copyright.
• [email protected]: shop owners about Plukio's crawler.

The first two are on the Contact page, and the third is on plukio.com/bot.

Think someone used your account?

Email [email protected] from the address you sign in with, and a person will help.