Order status and shipping
The maker packs and ships every order themselves. Your order page shows where it is, under What happens next, and it updates on its own.
What each status means
| Status | What it means |
|---|---|
| Awaiting payment | Stripe is still confirming your payment. |
| Confirmed | You've paid, and the maker has your order. |
| Files ready | You've paid for downloads, and they're on your order page. |
| Partly shipped | The maker has sent some of your order. |
| On its way | The maker has marked it shipped. |
| Partly refunded or Refunded | The maker sent money back. See Returns and refunds. |
| Didn't complete | The checkout wasn't paid in time, so nothing was sold. Nothing was charged, or a payment that arrived late is refunded in full. |
When you hear from us
- Order confirmed, when the payment lands, with your receipt.
- On its way, the moment the maker marks it shipped, with tracking when they added any.
If the maker added a tracking link, the order page has a Track the parcel button. If it says No tracking was added, reply to any order email if you need it.
Plukio doesn't give a delivery date. Ask the maker how long they take to make and send a piece, before or after you buy.
Changing your address or your order
You give your shipping address on Stripe's checkout page, and it goes to the maker with the order. Plukio can't change it, or anything else in an order.
There's no cancel button either. If you need a change, a different address, or to cancel, contact the maker as soon as you can, before they ship:
- On your order page, press Message shop (you need to be signed in).
- Or reply to your order email, or write to [email protected] with your order reference, and we'll help you sort it out with the maker.
The maker decides. If they agree to cancel, they refund you from Plukio.
Last reviewed October 13, 2026