Downloading digital purchases

A digital item says Instant download at checkout. Your files unlock the moment the payment lands.

Where your files are

• On your order page. Under Your files, each file has a Download button. The page opens straight after you pay, and from the View your order button in your confirmation email.
• In your library, if you're signed in. Your library keeps the files from all your purchases, on every device.

Bought without an account? Open your order page from the email link at any time in the first 30 days (see Finding your order). Or sign in with the email you checked out with, and your files join your library.

In the iPhone and Android apps

The apps list your files by name and size, but they don't download them. Tap Download on plukio.com/account/library to open the page in your browser, sign in there with the code we email you, or with Google, and download from your library.

A download doesn't work

• Too many downloads. You've downloaded a lot in a short time. Wait a minute and try again.
• Revoked, or This download is no longer available. The file was turned off, usually along with a refund.
• Not found. You aren't signed in with the account that bought it, or this browser hasn't opened the order. Use the link in your order email, or sign in with the email you checked out with.

Still can't get your file? Reply to your order email, or write to [email protected] with your order reference.