My payment didn't go through

My card was declined

Stripe takes the payment, and your card details go to Stripe directly, so Plukio never sees your card and can't see why it was refused. You can try another card, or another way to pay, on the same Stripe page.

I got an error before Stripe opened

Plukio checks the pieces are still there before it opens Stripe's page. You may see:

• Something in this cart just sold out, or Someone beat you to the last one: another buyer got there first. Your Bag shows what's left.
• This maker doesn't ship to a country: pick another destination under Ships to.
• Something here isn't available any more: it isn't for sale right now.
• Checkout is briefly unavailable: Stripe didn't answer. Try again in a moment.

I left the checkout page without paying

Nothing is charged. When a checkout starts, its pieces are held for it for 30 minutes, and if you checked out from your Bag, they leave your Bag. If you don't pay, they go back on the maker's shelf soon after, and you can add them again from the maker's page. Until then, an item that was the last one may show as sold out.

If you open that checkout's order page afterwards, it says This checkout didn't complete and Nothing was charged. Press Put them back in my bag to add the same pieces to your Bag again.

My payment is still "awaiting payment"

The order page says Finalizing your payment while Stripe confirms it with your bank. This usually takes a few seconds, and the page updates on its own. Some payment methods take longer: you can close the page, and we email you when it's done.

I paid after the checkout had closed

If a payment arrives after the checkout had closed and its pieces had gone back on the maker's shelf, nothing was sold. We send the full amount back to the card you paid with, and email you Refund on its way. Refunds take 5 to 10 business days to show up, depending on your bank.

Still stuck? Email [email protected].